Address changes
Change destination while the order can still move.
Configurable workflow example
Sample customer question
“Please ship order NL-1904 to my office instead.”
Information required
- Verified customer
- Dispatch state of the order
- Confirmed new address
Rules checked
- Order has not been dispatched, if the merchant only allows pre-dispatch edits
- New address is complete
- Store grants address-update permission
Permitted action
Update the shipping address only when permitted.
Success state
The order record shows the confirmed new address.
Escalation
Escalate dispatched orders, incomplete addresses, or destination restrictions.
Sample activity
- Operation
- Address changes
- Rule checked
- Updates allowed only before dispatch (sample rule)
- Action taken
- No address change written
- Result
- Handed to a human
Handoff reason. Carrier already has the parcel.