Absliq

Absliq Support Agent

Resolve requests under your policies.

After purchase, customers need the record in your store to move or a clear reason it cannot. Support Agent runs the right operation based on your configured policies, not a generic chatbot.

  • Followsyour policies
  • Uses yourstore data
  • Handles edgecases safely

How an operation is structured

See full operation library
  1. 1

    Request type

    Understand what the customer needs.

  2. 2

    Required information

    Collect key details from your store.

  3. 3

    Business rules

    Apply your policy, windows and exclusions.

  4. 4

    Permitted actions

    Take the right action (e.g., create a return).

  5. 5

    Human handoff

    If needed, pass to a person with full context.

Interactive demo

Return request, not a refund

Walk through a sample jacket return. One path creates a return request. The other hands off to a human when identity does not match. Neither path marks money as refunded.

See how it works
in practice

Absliq AI

Northline Supply · Sample storefront

Customer

I would like to return the jacket from my last order.

Assistant

I've checked order NL-1842. The Northline Waxed Jacket is inside the 30-day window, so I'll create a return request now.

Return request created

You'll receive an email with next steps shortly.

Illustrative demo

Order context

Full context in every conversation

The activity panel shows what's happening. The operation, checks, actions, result, and handoff reason when relevant. No guesswork, no private model reasoning.

  • Real store dataShows order details, customer info, and policy checks from your connected systems.
  • Transparent flowSee every recorded step from validation to the permitted action or stop.
  • Handoff when neededClear reason and full context for a teammate not a blank ticket.

For shopping questions before purchase, see Shopping Assistant. This page does not assume shared customer identity across products.

Open the operation library

Handoff summary

Case HS-441 · Returns

Illustrative demo

Issue10:14 AM
Customer wants to return the Northline Waxed Jacket from order NL-1842.
Checks10:14 AM
Email on the message does not match the email on the order. Identity incomplete.
Actions10:15 AM
None. No return request was created.
Result10:15 AM
Case queued for a returns specialist with the failed check attached.
Next step10:15 AM
A human confirms identity, then decides whether a return can start.

Human control

You stay in control.

You decide which actions can run, who needs approval, and when to hand off to a person. Support Agent works within your rules. It is not a black box, and it does not take actions without permission.

  • Approve sensitive actionsSet approval rules for refunds, cancellations, and more as you configure them.
  • Handoff when neededComplex or sensitive cases go to your team with the checks already attached.
  • Full audit trailSee the recorded action, decision, and handoff on the case.

Questions

Can Support Agent process refunds on its own?

Only if you permit that action, the rules pass, and the connected payment path allows it. Many merchants require approval.

Does this replace Gorgias, Intercom, or Freshdesk?

It depends on how you want to run support. Keep your existing helpdesk and connect Absliq as the automation layer, or use Absliq's built-in ticketing and agent workspace to run support from one place.

Either way, Absliq handles the operational work not just the conversation.

See Support Agent in a demo

Pick one live request type from your store. We will map information, rules, permitted actions, and handoff.

Book a demo