Fraud detection and review
Flag risk signals for review. Signals are not proof of wrongdoing.
Configurable workflow example
Sample customer question
“I did not place this order. Please cancel it and refund me.”
Information required
- Order, payment, and account signals available to the merchant
- Customer statement
- Merchant review rules
Rules checked
- Risk signals configured by the merchant (for example, mismatched billing and shipping)
- Whether the case meets the review threshold
- Signals are not treated as proof of wrongdoing
Permitted action
Flag the case for review. Privileged cancels or refunds wait for authorized confirmation.
Success state
The case is in a review queue with the signals that triggered it.
Escalation
Always involve a human before accusing a customer or reversing funds on a fraud signal alone.
Sample activity
- Operation
- Fraud detection and review
- Rule checked
- Mismatched billing/shipping + new account (sample signals)
- Action taken
- Flagged order NL-2011 for review
- Result
- Queued for a human reviewer. No accusation sent to the customer.
Handoff reason. Signals require review; they are not a verified finding.